Customers can be more comfortable asking an intelligent voice chatbot to answer all their questions and without revealing any privileged financial information to anyone on the phone. It can considerably enhance user experiences and shoot up your CSAT report. Voice AI can handle thousands of customers’ queries simultaneously and give accurate answers instantly. Startup develops AI that makes call center employees sound like white, American robots Voice AI technology is still young and evolving to be more yielding every day. Implementing a voice AI on your website can help you serve customers from different regions without the language barrier. While Sanas states that its AI is meant to combat bias, critics assert that “accent translation” is another way to dehumanize an already dehumanizing job. AI-driven audio cloning startup gives voice to Einstein chatbot – TechCrunch #Chatbot #startup via
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